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Paradise Robotics Return Policy
Your satisfaction is important to us. If you are not completely satisfied, you may return products according to the time schedule posted below. ¨ You must contact us prior to shipping for a Return Material Authorization number. We will refuse shipments that do not have an RMA number. ¨ If your return is one of our robots, we kindly ask you to work with us for 30 days to solve installation or use concerns. ¨ You are responsible for return shipping fees. ¨ All returned products are subject to inspection. Products must be deemed resalable before a refund is provided. This means the box and merchandise are in good enough condition for resale. ¨ A full refund minus original shipping costs will be provided, usually within 10 business days, when: 1) the product is resalable, 2) no in-box items need to be replaced. Otherwise a partial refund is given. There is no restocking fee!! ¨ Although there is no restocking fee, keep in mind original shipping/handling is never refunded, even on items with “free shipping”. Therefore, you may pay up to 2 times shipping/handling plus replacement of missing/damaged items. ¨ Please insure your shipment to prevent against loss or additional charges due to shipping damage!
1-847-960-8520 |
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Paradise Robotics 2 Regan Boulevard Barrington, IL 60010 Phone: 847-960-8520 Fax: 253-595-1683 E-mail: Click here |
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To contact us: |
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*Many items include: Free Shipping! 48 contiguous states, excluding offers/promotions/giveaways/sales and demo units. |
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Free Shipping!* |
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Vacuum Robots |
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Pool Cleaning Robots |
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Robot Toys |
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Gutter Cleaning Robot |
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Robotic Lawn Mower |
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Other Products |
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Automatic Cat Litter Box |
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Other Robots |
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Gadgets |
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Copyright © 2007-2010 Paradise Robotics All rights reserved. |
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Holiday Return Policy: |
Purchases made between November 1 and December 5 are eligible for our extended holiday return policy. The item must be unopened and unused (exception for Litter-Robot & Lawnbott).
When the RMA request is made by January 5 of the following year, a full refund, less original shipping cost, will be given within about 10 business days. Commercial products excluded.
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Regular Return Policy |
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Lawnbott (other than demo units and “final sale” units) |
30 days, may be gently used. Clean prior to returning. The cost of missing/damaged items (e.g. wire and pegs) is not refunded. Refund (less original shipping) provided within 10 days of receiving Lawnbott. Customer must call for RMA number for all returns!
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Lawnbott accessories |
30 days, unused. Call for RMA #. Original shipping cost will be deducted.
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Litter-Robot |
90 days, can be used by cat, direct to manufacturer. Follow in-box instructions. Upon notification Litter-Robot was processed by the manufacturer, full refund (less shipping) will be provided within 10 days. Customer must call for RMA number for all returns!
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Cleanmate QQ-2, All iRobot products, all Pet Feeders/Waterers/Bowls, all pet toys |
30 days, new unused, box/pkg in excellent condition. Full refund, less original shipping. Customer pays return shipping fees. Customer must call for RMA number for all returns!
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Robot Toys and Robot Kits: Hexbugs, OWI, Twister Cars, Crazy Critters, novelties and other fun products |
30 days, new unused, box/pkg in excellent condition. Full refund, less original shipping, even if item had free shipping. Defective toys may be exchanged, but due to supply limitations colors and styles may vary. Customer pays shipping both directions. Customer must call for RMA number for all returns!
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Lawnbott Demo Units, Big Mow, Parc Mow, Ball Picker, any “final sale” units
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Returns are not accepted.
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